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$6.95 - FLAT RATE SHIPPING

FAQ


General

I’m interested in X, but it’s currently out of stock.

If you would like to provide us with your shipping information, we are able to place a backorder for you and have the item shipped out to you once it comes back in stock. In this case, we will call you to arrange the payment for your order prior to dispatch.

Alternatively, if one of stockists currently has the item in stock, we can contact them to arrange for delivery to your address. 

 

Balance Bikes

What is a balance bike?

A balance bike is a bike with no pedals and no stabilisers, making it a really simple platform for a child to develop strength, coordination, balance and confidence.

By using a balance bike, children can begin to practice bike riding at a much earlier stage of their life, as our balance bikes are much smaller and lighter than a regular bike. After learning the balance and coordination needed, they can skip the stabiliser phase entirely and ride a standard pedal bike much sooner.

Children who ride bikes with stabilisers learn how to pedal, but not to balance, and so they have to start a lengthy learning process all over again when the stabilisers are removed.

British cycling legend Chris Hoy has said: “I have always been a big believer in the fact that stabilisers aren’t a good thing for kids, because they don’t learn how to balance - they learn how to lean to one side. A balance bike teaches that important part of learning how to ride. Kids feel safe too because all they have to do is put their feet down.”

How do children ride them when there aren't any pedals?

From as early as 18 months, children learn to use the bike by walking/running while sitting on the bike's seat.

As the child grows confidence they begin to free wheel by lifting both feet off the ground. Once they begin to do this, they have started to gain the balance skills needed for real cycling!

What ages are your balance bikes best for?

Our balance bikes are suitable for 18 month old toddlers right up to 6 year olds!

The majority of our bikes range from 2 years upwards, though our Super Junior Max range starts from 18 months due to the lower slung frame. Our Kurve range, however, is best for children aged 3 and up.

Why do some of your bikes have adjustable seats and some don't?

This is mainly due to design. As our motorbike-orientated bikes are replicas of the real thing, they have fixed seats. However, the Super Junior Max and Kurve ranges have adjustable seats to suit your growing child.

How do I clean my Kiddimoto balance bike?

When it’s time to clean your Kiddimoto balance bike, try to wipe with a dry cloth first. If a damp cloth is needed to remove dirt, moisten the cloth with a small amount of water. Wipe away moisture and let the bike air dry.

Never clean Kiddimoto products with polishes, harsh detergents, or chemical cleaners. These cleaning agents contain toxic substances that may ruin the paintwork or varnish on your bike, or potentially be toxic to your child.

Involve your child in the care of their Kiddimoto balance bike, and it will stay in top condition for years!

Are your products complete or do I have to assemble them?

In most cases the bikes simply need the wheels and handlebars to be attached.

All bike kits include easy to follow instructions with clear pictures, as well as any tools you will need to assemble the bike.

You can have a bike set up in less than 15 minutes, and your child will be out and about in no time!

 

Helmets

What size helmet should I get for my child?

All of our helmets are available in two sizes - small and medium.

Small: 48-52 cm

Medium: 52-58 cm

Although every child’s head is a little bit different, we generally find that our small size fits on a child between 2 ½ to 4 years old, and our medium helmets will fit any child from 4 upwards. Our medium helmets can even fit on some adults.

In order to determine which size will work for you, we recommend that you use a soft (fabric) tape measure, and measure around the widest part of your child’s head, beginning at their forehead - two fingers width above their eyebrow. That circumference in centimetres will tell you which of our sizes will fit.

If your child is currently at the 52 cm mark, we would recommend sizing down for safety reasons. A helmet that is too small may be a little bit uncomfortable, but a helmet that’s too large won’t protect their head properly!

Each helmet in both of our sizes is able to become 1 cm smaller or larger through use of the adjustment dial at the back of the helmet, and the straps on each side. 

The straps are too loose/too tight/I got the right size, but the helmet still doesn’t fit!

Unfortunately, we have seen many cases where the adjuster clips of a child’s helmet are pulled all the way down, or where the helmet sits slightly lopsided when worn.

In order for a helmet to protect your child’s head, the helmet should be sitting snugly against their head, with even coverage on all sides, including (especially!) the forehead.

To fit your child’s helmet:

  • Place two fingers horizontally just above their eyebrow - the space above should be where the helmet sits over their forehead. You can use the adjustment dial at the back of the helmet to help keep the helmet in place.

  • Next, use two fingers to make a V shape, hold them over the adjustment straps of your child’s helmet. The adjuster clips of the adjustment straps should sit just around where your fingers meet at the bottom of the V. Alternatively, you can tighten the straps so that they sit just below your child’s earlobes. 

  • Finally, you should be able to fit one finger between your child’s chin and where the buckle of the helmet sits. It should be tight, but comfortable enough to ride with.

We call this golden rule our 2 finger, 1 finger rule (2V1 rule).

We recommend that you check your child’s helmet each time they go out for a ride to ensure that the helmet is adjusted correctly, and teach them the 2 finger, 1 finger rule so that they can learn the importance of safe riding, as well as caring for their helmet.

How do I take care of my Kiddimoto helmet?

Encouraging your child to take care of their own things, especially a hardy thing like a helmet, can be difficult. Although our helmets are tough and built to protect, they still require a bit of care to do their job.

To clean your helmet, we recommend using a bit of soapy water with a cloth or paper towel to wipe away any dirt or mud. Do not use harsh chemical detergents on your helmet - doing so may damage the plastic on the outer shell of the helmet.

The padded foam inserts that cushion your child’s head can be hand washed with soapy water. Please ensure that the foam padding has dried completely before reinserting them into your helmet. Alternatively, you can use a disinfectant spray on the foam padding to remove any gross sweaty smells.

We cannot recommend that you put stickers on your helmet. As cool and fun as stickers can make your helmet look, they can potentially hide any cracks or damage that could become worse, and weaken the plastic on the outside of your helmet. Removing stickers from your helmet may also weaken the adhesive between the helmet’s shell and casing through friction.

We suggest that you keep the helmet in a cool, dry place where it is not likely to be damaged when not in use - for example - on a rack, or in a cupboard. Having a helmet be kicked around or dropped enough times can weaken the adhesive between the helmet’s shell and casing, and affect it’s durability.

Please keep your Kiddimoto helmet out of direct sunlight when not in use. The plastic shell can become brittle and weak if exposed to the elements at all times. If your helmet appears sun bleached, it may be time to replace it.

How long does a Kiddimoto helmet last? 

This question is a difficult one to answer - how long your helmet will last can vary depending on how often it is used, where it is used, and how well your helmet is cared for.

Most experts agree that a helmet should be replaced 3-5 years after purchase, even if your helmet has never been involved in a crash or accident. The reason for this is that the materials in the helmet begin to slowly degrade after use from that 3 year mark, and it’s safety cannot be completely guaranteed after that.

If your helmet has been involved in a crash, replace your helmet immediately. No helmet is designed to continue being used after a crash, even if it wasn’t severe.

We offer a 2 year warranty on all of our products, and we will be happy to replace any part that may be damaged or missing from your helmet within that two years. 

If you have had your helmet for just over two years, don’t worry! We may still be able to send the part out to you, and we will just ask you to cover our $6.95 Australia-wide shipping fee.

For more information about our warranty and spare parts for your helmet, send us an email at info@kiddimoto.com.au

Why choose a Kiddimoto helmet?

All of our helmets undergo frequent testing to ensure that they meet the strict guidelines of Australian and New Zealand Safety Standards, and every one of them holds a sticker on the inside of the helmet with the Australian Safety tick.

When you purchase a Kiddimoto Australia helmet, you are also eligible for our two year warranty, including free replacement if your helmet has been damaged, and free spare parts if any part is lost.

While the Kiddimoto name began with the UK’s original balance bike company, Kiddimoto Australia is a local, family owned business. We are based in beautiful Palm Cove, in Far North Queensland, and we have many Australia-exclusive helmets that have been designed here in Australia, for Aussie kids.

We are always looking to develop our helmets more and bring a higher quality of cycling helmets to Australian families.

If you have any further questions regarding your Kiddimoto helmet, we are available to answer them via the contact information listed on our contact page, or on the live chat service on our website.